How can we help?
Write to support@winding.ai and a person will answer, usually within a day. The answers below cover most questions.
Common questions
How do I start my free trial?
Download Gluten from the App Store or Google Play and set up your household. The 7-day trial starts when you choose the yearly plan; you won’t be charged until it ends.
How do I cancel?
On iPhone: Settings → your name → Subscriptions → Gluten. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Gluten. If you subscribed on the web, use the link in your receipt email or write to us.
How do I delete my account and data?
In the app, open the Profile tab and tap Delete account (at the bottom, under Sign out). It deletes your household, profiles, plans and favourites right away. You can also email support@winding.ai from your account email and we’ll do it for you.
How do I redeem a gift?
Open the gift link you received and tap “Redeem your year”, then sign in. Download the app and sign in with the same account; your year is already there.
A recipe has something someone can’t eat. What now?
Don’t serve it. Tap “Report a problem” on the recipe, or email support@winding.ai with the recipe name. We check every report and fix the rule that missed it.
Can I add more than one household member?
Yes, up to 12 people per household, each with their own conditions, allergies, diet, dislikes and age.
Is my health information private?
Yes. Conditions and allergies are used only to check and plan your recipes. We never sell them or use them for advertising. See our privacy policy for details.
Gluten gives food ideas, not medical advice. Recipes are checked against the restrictions you enter, but always check labels for allergens and cross-contact, and talk to your doctor or dietitian about your diet.
Read our privacy policy and terms of use.